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IQmark Diagnostic Workstation Operation Manual

B. Troubleshooting Guide

This Troubleshooting Guide provides a comprehensive list of solutions or

recommendations to situations that you may encounter with the IQmark Diagnostic

Workstation. Before calling Midmark Diagnostics Group for Customer Service, please

refer to the following table for help. Error messages may be displayed at the center or at

the bottom right corner of the screen.

 NOTE: For errors that occur during patient testing with an IQmark product, please

refer to the Troubleshooting Section in the corresponding Operation

Manual (ECG, Holter, Stress or Spirometry).

Error Message or Problem

Solution or Recommendation

EMAIL NOT AVAILABLE.

PLEASE SETUP THE EMAIL

OPTION.

Message appears after clicking on

File and Send By Email.

Email functionality is not setup or not working

properly on the computer. To send patient reports by

Email, you must install a modem and establish an

Internet/Email account with an Internet Service

Provider (ISP). You must also have an Email

application such as Eudora, Microsoft Internet Mail or

Outlook Express. Consult your Microsoft manual

and/or ISP for assistance.

 If you have Internet accessibility established, verify

that your Email is working properly by sending a

test message to the recipient.

 Alternatively, you may first archive desired

reports, then start up your Email application and

attach the archived reports to your message before

sending.

Email recipient receives patient

report as scrambled text.

The Email setup is incorrect.

 Verify that the send message format for your Email

application is set to Plain Text and Uuencode, not

HTML or MIME.

 If you are using Microsoft Exchange or Outlook,

click Start on the Task Bar. Select Settings and

click on Control Panel. Double-click on the Mail

or Mail and Fax icon. Select Internet Mail and

click on the Properties button. Select the

Message Format button and set the option Use

MIME to OFF when sending messages.

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Midmark IQmark Digital ECG PDA Guida alla Risoluzione dei Problemi Pagina 69

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